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Building Enterprise ROI Through Improved
Executive Team Functioning
The executive team of a global science and technology company was not functioning well. The CEO was especially concerned by the lack of openness, and the "politics" that he saw amongst members of his team. He felt these dysfunctional behaviors resulted in poor execution and unproductive finger-pointing amongst team members. It was critical that this team begin working more effectively together, millions in revenue, and even the survival of the enterprise, was at stake.
The ExecuSmart Team Impact Builder tool was used to assess and intervene with this executive team. Each member of the team spent 60 minutes completing the online tool. Their combined responses pointed to core issues that were clarified in the follow-up interviews.
The Team Impact Builder report highlighted the negative dynamics that existed between the various members of the team. These dynamics eroded the trust between the team members and impeded key decisions from either being made or being executed. There was little ‘social capital’, and an inability to deal effectively with conflict and differences. This resulted in huge barriers in the team’s ability to make and follow key decisions. This failure meant that critical decisions were either not made or made in a situation of “intellectual dishonestly” where members of the team did not offer up their best ideas and insight.
The Team Impact Builder analysis calculated that these executive team behaviors were causing a 22% drag on the financial performance of the company. Seeing the bottom line impact of the team’s behaviors created a compelling case for real change. The team knew they had to take the next step and improve how they operated as a team.
With the core team issues and financial impact identified, the team engaged in two targeted development sessions and committed to specific behavioral change. This built greater trust, social cohesion, and more robust dialogue, resulting in much improved decision making. Ultimately the executive team recovered over half the financial drag caused by their previous dysfunction. This equated to tens of millions of additional dollars to the bottom line.
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